In Agile teams, we often judge feedback by how it’s delivered—but real transformation and resilience lie in how we receive it.
Even when invited, feedback can land as judgement, control, or a personal attack. Rather than building trust, it often triggers silence, defensiveness, or surface-level agreement.
This session explores why feedback stings and how to shift from reaction to reflection. We’ll use the Kübler-Ross Change Curve and the F.A.D.E. A.W.A.Y.™ model to surface emotional triggers shaped by lived experience, identity, and team culture.
You’ll learn how to recognise feedback resistance, regulate your response, and practise emotional agility as a foundation for resilience. I’ll also introduce the coaching-inspired COILED approach—a practical tool for delivering inclusive, trust-building feedback in Agile teams.
