Frequently Asked Questions
Most common problems attending ONLINE Women in Agile Europe 2020
I forgot my password
We can help you ...
Just go to https://womeninagile.eu
Choose Login
Choose Forgot Password
Enter your email address
You will receive an email to reset you password
I forgot my email address
We can help you …
Maybe someone else bought the ticket for you.
Either
- Ask them for email and password they used
Log in with that email and password
or - email info@womeninagile.eu
provide your name, email and if applicable, who bought you ticket
I have never used Zoom before
We can help you …
Watch one of the movies on this page.
Or check out Zoom's Quick start guide for new users
My audio is not working in Zoom meetings
We can help you …
Check out this site providing instructions for troubleshooting computer audio.
If that does not help, call or email Help and Support
My video is not working in Zoom meetings
We can help you …
You can test your video and audio prior to the start of the conference by joining a test call.
If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application.
On Windows 10 enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of applications that are allowed to use your webcam.
For non-Microsoft Store apps, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position.
On Mac, click Security and Privacy in System Preferences, click the Lock, and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked.
Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one.
Restarting your computer or reinstalling Zoom can be a last option.
If all of this does not help, you can call or email our Help and Support. It
I want to change my screen name in Zoom
We can help you …
To change your name after entering a Zoom meeting, click on the “Participants” button at the top of the Zoom window. Next, hover your mouse over your name in the “Participants” list on the right side of the Zoom window. Click on “Rename”. Enter the name you'd like to appear in the Zoom meeting and click on “OK”.
I cannot see all participants
We can help you …
Zoom has three video layouts: Active Speaker, Gallery View and Mini.
The Gallery view is what will let you see everyone on the Zoom call, in a grid format. Depending on your computer, you can display up to 49 participants in one page of Gallery view. If more than 49 people are in the meeting, 49 thumbnails are displayed on each page. You can scroll through pages in Gallery view to see up to 1,000 thumbnails of participants.
I want to use two screens in Zoom
We can help you …
Check out this item on Using dual monitors with the Zoom desktop client
Find your answer in one of these videos
(move your mouse over the videos to reveal video titles)
- All
- Tutorials
- All
- Tutorials
When none of the above works ...
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